Terms and Conditions for Using Our Website and Purchasing Our Products and Services

Our Comments Policy

By posting on our blog, you agree to the following:

  1. You may comment, but you must register.
  2. If you disagree with what we or anyone says, please do so in a way that is respectful.
  3. We reserve the right to delete your comments. This is our website. We don’t have an obligation to publish your comments. We will delete your comments if you post something that is, in our sole opinion, (a) snarky; (b) off-topic; (c) libelous, defamatory, abusive, harassing, threatening, profane, pornographic, offensive, false, misleading, or which otherwise violates or encourages others to violate our sense of decorum and civility or any law, including intellectual property laws; or (d) “spam,” i.e., an attempt to advertise, solicit, or otherwise promote goods and services.
  4. You retain ownership of your comments. We do not own them and we expressly disclaim any and all liability that may result from them. By commenting on our site, you agree that you retain all ownership rights in what you post here and that you will relieve us from any and all liability that may result from those postings.
  5. You grant us a license to post your comments. This license is worldwide, irrevocable, nonexclusive, and royalty free. You grant us the right to store, use, transmit, display, publish, reproduce, and distribute your comments in any format, including but not limited to a blog, in a book, a picture, a video, or presentation.

Online Conduct

You agree to use our products and services only for lawful purposes. You may not post on or transmit through our products or services any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate applicable laws, and any material related to gambling.

We may prohibit conduct, communication, or content that we, in our sole discretion, believe to be harmful or objectionable to individual users, us or our partners, or any rights of ours or any third party, to violate applicable laws, or for any other reason that we reasonably believe will bring scorn or derision upon us and our partners, such as spamming, spying, and the like. Notwithstanding the foregoing, we cannot ensure prompt editing or removal of questionable content after online posting or transmittal. Accordingly, neither we, nor any of our, nor the partners, officers, directors, employees, investors, and other representatives of any of them, assume liability for any action or inaction with respect to conduct, communication, or content in connection with our products and/or services.

No Warranties and Limitation of Liability

Use of our products and services is at your sole risk. Neither we, nor our affiliates, nor any of our officers, partners, directors, or employees, agents, investors, third-party content providers, vendors, licensers, or the like, warrant that our products and services will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of our products and services, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through our products and services.

WE ARE PROVIDING THESE PRODUCTS AND SERVICES AND RELATED CONTENT ON AN “AS IS” BASIS AND MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THESE ITEMS. WE DISCLAIM ALL THOSE REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE. FURTHER, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE ON OR THROUGH OUR PRODUCTS OR SERVICES IS ACCURATE, COMPLETE, OR CURRENT AND ALL INFORMATION IS SUBJECT TO CHANGE WITHOUT PRIOR NOTICE TO YOU.

Neither we nor any of our affiliates, nor the directors, partners, employees, investors or other representatives of any of them, are liable for damages arising out of or in connection with the use of our products and services, including mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, or delays in operation or transmission. This is a comprehensive limitation of liability that applies to all damages of any kind, including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

You agree that you are solely and completely responsible for your use of our products and services, for any data transmissions using our products and services, and for the content of any such transmissions. You agree to indemnify and hold harmless us and our affiliates, the directors, partners, employees, investors or other representatives of any of them from any type of demand or any type of claim, including reasonable attorney fees, which may be made as a result of your use of our products and services.

Security Policy

We use reasonable precautions to protect the privacy and security of your user information and any other information that you store or transmit using our products and/or services. Our web services are hosted by a reputable third party hosting service. While our experience with our hosting service has been very good, we make no representation or warranty with respect to backups, disaster recovery, or data security. Specifically, we do not offer the ability to selectively restore content items stored or transmitted using our products or services, nor do we provide any guarantee that some or all of the data content you store or transmit using our service will not be permanently lost or corrupted. You are solely responsible for maintaining backup copies of any data you deem important.

We use Secure Socket Layer (“SSL”) connections to encrypt information flowing though our products and services. Using them is a requirement for using our website and purchasing our products and services.

Privacy Policy

To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This policy notice applies to all information collected or submitted using our products and services.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with third parties except when such return addresses appear in e-mail text that is forwarded to a third party in the normal course of responding to that e-mail.

For subscribers to our email lists, we will not sell, make available or in any way distribute your e-mail address to anyone else, nor will we send you e-mails other than for the purpose of the e-mail subscriber list for which you are subscribing. We automatically subscribe users to any of our products and services, both paid and free, to our newsletter.  Users can unsubscribe at any time. We may also send other emails related to the purchase of and use of our products and services, which users can unsubscribe from at any time.

We do not collect or store any credit card information.  We use third party payment processors that handle all of our credit card payment processing and we never see or have access to credit card numbers, expiration dates or CCV codes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy please contact us using our contact information on this page.

Links

Our web site may include links to third party web sites—including those of our advertisers—that are outside of our control. Please check the privacy polices of such sites.

Payment

For all training options, payment is due in full on or before access is granted to the online training modules.  For all product purchases, payment is due before we can ship or deliver products to you.  For all boarding options, please refer to the service agreement for which you are purchasing to review the payment requirements:

Shipments

For physical product orders that include purchases of a class, private training or boarding, we will deliver product at the next scheduled meet up.  If your order requires shipping, we usually process shipments that same day, unless your order came in after 5 pm MST, in which case we process the following day.  Once your shipment has been processed, we will send you an email with shipment information.

Cancellations and Refunds

We do not offer cancellations or refunds with any of our digital or online training products. No exceptions.  To see our cancellation and refund policies for our services, please review the service agreement for the service which you are purchasing:

Orders for our physical products can be cancelled before shipment or delivery takes place for the product ordered.

We reserve the right to retain credit card fees for any orders that were mistakenly placed.  Our credit card processors charge fees of $.30 per transaction plus a small percent of the order – usually around 3% – depending on the processor.

Returns

Food items ordered from us cannot be returned, unless the food item that arrived to you is spoiled, or unless we have a different return policy as indicated on the product page for that item.   For our durable goods, items can be returned within 30-days of purchase.  Items must be new and not used for us to accept the return. You must pay to ship the returned product to us.  Please contact us before you return an item so that we can provide you with the proper return address and return authorization. If you paid by credit card, we will refund your purchase on the credit card you used for the original purchase. If you paid by check, we will refund your purchase by sending you a check.  If by cash, we will reimburse by cash or check.

Food Products

You agree to hold harmless The Light of Dog LLC and accept all risk by executing a purchase of any of our products. This includes accepting free product samples.

Liability Waiver

Love My Dog Training and The Light Of Dog, LLC (herein referred to as “The Trainer”) and its family, acquaintances, or any other person acting on its behalf (herein referred to as “Its Agents”), makes no guarantees of performance on the part of any individuals (herein referred to as “The Client”), whether they paid for our services or products or not, or pet as a result of providing animal behavior consultation and/or training. The Client agrees that The Trainer and Its Agents will not be held liable for any damage or loss resulting from failure of the dog to respond to any signals, commands, or cues taught to the dog by The Trainer or Its Agents or resulting from counseling and advice supplied to owner of dog.

The Client acknowledges that obedience training and behavior modification may be an activity in which damage or injury to dog(s) and/or persons may occur. The Client will assume full financial and moral responsibility for the actions of his/her dog(s). The Client further acknowledges that dog(s) may be exposed to a variety of environmental conditions which include, but are not limited to, vehicular travel, interaction with people and other animals, exposure to adverse weather, and exposure to areas with crowds and all types of traffic.

The Client agrees that he/she, his/her heirs, assignees and legal representatives will not make claim against, sue, or attach the property of The Trainer or Its Agents for injury or damage done to or by dog(s) resulting from action or negligence, however caused, by The Trainer or Its Agents. The Client forever releases The Trainer and Its Agents from any and all liability and demands which The Client, his/her heirs, assignees and legal representatives may have or may hereafter have for injury or damage to or by dog(s), and assume all risks thereof.

Miscellaneous

The Client agrees that any pictures, audio or video taken by The Trainer or Its Agents of any private training session, group class or any other activity sponsored by The Trainer is the property of The Trainer and can be used for marketing, promotion and training purposes by The Trainer. Further, The Trainer will retain exclusive and perpetual worldwide rights to such content. The Client agrees that their email address will be subscribed to The Trainer Email Newsletter, which they can unsubscribe from at anytime.

The Client agrees that any other people who attend The Trainer sessions, whether in person or online, with or on behalf of The Client will be bound by the terms of this agreement.

The Client and The Trainer hereby agree to mediate and/or arbitrate any misunderstanding that may arise pursuant to the terms contained herein. In any action or proceeding arising out of this agreement, the prevailing party shall be entitled to reimbursement of costs and legal fees.

This terms of service supersedes all other agreements, written or oral, previously made between The Client and The Trainer. Additional Terms and Conditions apply and can be viewed here (a new window will open when clicked). Payment for online training indicates your acceptance of this agreement.

How to Contact Us

Should you have other questions or concerns about these terms and conditions, please contact us.